Tian Chan

Tian Chan

Associate Professor (Information Systems and Operations Management)

Emory University

Biography

research interests

I study how individuals and teams develop new products and services. Here are the topics I am working on and how they are linked.

my story

Before my PhD I worked for about six years at PSA Corp. (the Singapore-based company), focusing on service design in a container port (e.g., hardware and software evaluation/specification, integration of technology to human work processes, prototyping algorithms, operational due diligence). Had fun but wanted to understand why new product development / project management is so difficult. So the PhD. Now I research and teach on these topics, focusing on the process going from ideas to product.

Interests
  • Product and service design
  • Teams and networks
  • Unsupervised data analytics
  • Project management
Education
  • PhD in Technology and Operations Management, 2016

    INSEAD

  • M.S. in Management Science and Engineering, 2003

    Stanford University

  • B.S. in Mechanical Engineering, 2002

    UC Berkeley

Experience

 
 
 
 
 
Management Associate
Aug 2003 – Jun 2006 Singapore
Analytical modeling and algorithm development for new seaport operations
 
 
 
 
 
Manager (Technology and Operations)
Jun 2006 – Jun 2009 Singapore
Consulting on design, development, and operation of seaports
 
 
 
 
 
Assistant Professor of Information Systems / Operations Management
Aug 2016 – Aug 2023 Atlanta
 
 
 
 
 
Associate Professor of Information Systems / Operations Management
Sep 2023 – Present Atlanta
Research and teaching on operations / innovation management.